Supporting your beand reach
Terms and Conditions
Information About Us: Our website, www.brandaidpromotions.com.au is operated by Brand Aid Promotions. We focus solely on selling products that align with our customers’ values of sustainability and corporate and social responsibility.
Contract Formation: After placing an order, you’ll receive an email acknowledging receipt. An invoice will be issued. Artwork approval will be sought before production begins. The contract relates only to confirmed products listed in the sales order confirmation or the invoice.
Description & Quantities: Product quantity and description are as specified in our quotation, order/art confirmation, or supplied drawings. Quantity Shipped – Due to the manufacturing process, 2% below quantity ordered is acceptable as shipment being complete & will be billed accordingly. Samples, drawings, and descriptions are approximate and for reference only.
Delivery: Delivery dates are estimates; time is not of the essence. Acceptance of products is assumed after 14 days unless otherwise advised.
Non-Delivery: Lead Time is from confirmation of artwork approval. Lead Time refers to dispatch, final delivery time will depend on location and type of courier used. Quantity recorded upon delivery is conclusive evidence. If you fail to accept delivery, risk passes to you, and storage costs may apply. Non-delivery claims must be made within 7 days in writing and for reasonable claims within industry standards.
Cancellation of Order: It is agreed we will supply your product in the specified time. If you cancel after an Order Confirmation has been signed or acknowledged to proceed via electronic communications, and the order is finalised, cancellation fees may apply. Potential costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been ordered, are in production, decorated, or in transit. Cancellation within 2 days is permitted unless an order is in production and has been picked. Costs may apply. Customisation process and pre-production approval affect cancellation eligibility. Purchase orders may incur cancellation fees.
License, Logos & Trademarks: By entering this contract, you grant us a non-exclusive license to use your trademark for product customisation and associated packaging. All Logos shown are for illustrative purposes only. No attempts have been made to infringe on copyrights and trademarks. The logos do not imply endorsement by the owners of the artwork/design/trademark, that such items were ever produced, or that the owners expressly authorised any items with these specific logos.
Risk and Title: Products are at your risk upon delivery. Ownership passes to you upon full payment. Until then, you must store and maintain the products as specified. Items not being in stock, refers to at the time of ordering, us being unable to supply products selected by the required deadline. It does not refer to orders that are currently in transit to their destination.
Price and Payment: Prices are quoted via email. 14 days from Invoice. Payment terms are upon order confirmation or artwork approval unless otherwise specified. We accept bank transfers, credit/debit cards (with a processing fee passed on unless agreed).
Quality: Claims or Returns: In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked. Warranty covers satisfactory quality for 14 days from delivery. Defective products will be repaired or replaced. Customised replacements may not retain original features.
Liability: Delay of Shipment – A delay of more than 24 hours in approving artwork or instruction to proceed to production once received may impact on shipping date. Delay in payment may impact the shipping date. We reserve the right to alter ship date if any of the above occurs. Stock availability: Order fulfillment is dependent on stock availability, and delivery timeframe, of the factories which we work with. Please confirm availability with us before placing your order.
Artwork Approval: Final responsibility lies with the client for checking spelling, layout and colours. Once approval has been given, we will not be liable for any errors or inaccuracies subsequently discovered in this artwork. Acceptance of this artwork constitutes acknowledgement of the above.
Product Colours and Accuracy: Due to Manufacturing process, product and print colours may vary slightly from each batch and pre-production sample. Colour matching accuracy is +/- 10%, and any variations within this specified range will not be grounds for a discount or refund.
Shipping: Freight is charged at cost based on our courier’s scheduled rates. Our responsibility is to dispatch goods on time. We are not responsible for goods delayed, or lost, by common carriers, Customs hold up, or by ‘acts of God’. We are not liable for indirect losses or adverse effects beyond normal use. Data transfer quality is not our liability. Our maximum liability is the purchase price of the product.
Import Duty: For international orders, import duties and taxes may apply and are the receivers liability unless included in the quoted price. Compliance with destination country laws is your responsibility.
Written Communications: Electronic communication is accepted and regarded as legal transmission. Notices are deemed received when posted on our website or sent via email.
Transfer of Rights and Obligations: The contract binds both parties and their successors. Transfer requires prior written consent.
Waiver: Our failure to enforce rights does not waive them.
PPSA: Brand Aid Promotions complies with the Personal Property Securities Act 2009 (Cth) (PPSA). The Customer consents to Brand Aid Promotions registering security interests on the PPS Register. The Customer must ensure security interests remain perfected and overcome any defects. The Customer indemnifies Brand Aid Promotions for PPSR registration expenses.
Returning Goods: Goods must be returned by the Customer’s courier unless faulty or incorrect. Accompany goods with relevant invoice copy or number. Embellished goods (e.g., screen printed, embroidered) are not credited. Returns not accepted after 14 days from order dispatch (except for Australian Consumer Law breaches). Discrepancy claims accepted within 5 working days of receipt.
Warranties: Brand Aid Promotions excludes implied warranties unless required by law. Customer warrants ownership or licensing of Intellectual Property used in Artwork. Artwork must not infringe rights or contravene laws. Customer indemnifies Brand Aid Promotions against IP infringement claims.
Limitation of Liability: Consumer Guarantees under Australian Consumer Law apply. For Non PDH Goods or Services, liability is limited to repair, replacement, or cost reimbursement. Brand Aid Promotions excludes liability for Non Australian Consumer Law Claims.
General Provisions: Brand Aid Promotions may amend these Terms with notice. The amended Terms apply to orders placed after the notice date.
Brand Aid Promotions Pty Ltd | ABN 84 906 247 432 | 1300 388 346 |