FAQ’s

What’s the process from start to finish?

• Here’s how it works and the stages…..

QUOTE

• You can create a basket of products on our site for us to quote on or send us your brief.
• Now you know the final quantity you want, select the base colour of the products, or sizing, and give us the go ahead.

ART & ORDER CONFIRMATION

• Send us your logo, and we start preparing an artwork approval for you to sign off.
• We’ll secure the stock with the suppliers and ensure the deadlines can be met.
• We then send you an order confirmation with all the final product, decoration details, price and delivery destinations for your approval.

PRODUCTION & PAYMENT

• Now we’re underway with production, we’ll continually monitor that things are on track.
• Finance will send an invoice for payment prior to dispatch.
• Once delivered, we hope you’re really satisfied, but if not, we want to know about it.

Here are some of our frequently asked questions. If you can’t find what you’re looking for or need some clarification on something, just give us a call – we’re here to help! 1300 388 346.

ARTWORK

What file type should I use?

• The higher the resolution the better. We prefer a vectorised format PDF, AI or EPS file to work the best. JPEGS are satisfactory for embroidery but, “better quality, better result.”

Can I specify a PMS color for my print?

• Yes! Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. Certain colours aren’t achievable when trying to match a dyed garment, an embroidery stitch colour or on certain products. We’ll aim to match it or get as close as possible but remember, this isn’t like ‘an ink on paper’ process. We work with many variables.

GENERAL

What promotional products do you offer?

• We offer a huge range of products from some of the best suppliers. For some inspo just look at our categories page or via our socials. There are brands that we work with along with the standard off the shelf product. They vary in quality and therefore in price, all of which can be customisable to suit your brand.

Do you do custom /bespoke products?

• This always excites us – we love a challenge so let’s chat through your requirements and we’ll do our best to help provide you with a solution.

Can you provide ideas and help me out with some solutions?

• Absolutely! We’ll explore what you’re aiming to achieve, budget, target demographic and propose some options that fit the brief.

Are there minimum order quantities?

• Generally, there is a minimum quantity for stock (off the shelf items) items. Some suppliers have a minimum quantity order surcharge fee that needs to be included. And like anything, the higher you order, the lower the unit cost is once we amortise set up and delivery costs.
• If you’re looking for customisable / bespoke products – this can be a little different as minimum quantities can vary due to some factories having minimum quantity thresholds to run a certain products line.

How do I know what the product will look like branded?

• Once we have your order confirmation, we provide a detailed artwork approval and, or a virtual mock-up of your product as part of the pre production stage. This is when it gets exciting and how your promotional merchandise will really look. Remember, nothing goes into production without your approval.

What type of payments do you accept?

• We accept all major credit cards, not Amex! And payment is made simple via a link within the invoice. Or if preferable, you can pay by EFT.

Are there discounts on high volume orders?

• Sure can! Contact us and we’ll see what we can do.